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Cancellation and No Show Policy

 

               We want to thank you for your loyalty and continued patronage of CRS. We understand everyone’s time is very precious and life is busy.  We value your time as well as the time of our CRS team members.  We have an extensive three-tiered reminder and appointment confirmation procedure to ensure you are able to attend your appointment. Due to our continued salon growth we have acquired a long waiting list which is requiring CRS to implement new policies.

 

NEW POLICIES

EFFECTIVE 11/12/2024)

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  • ALL new color clients MUST have a consultation prior to booking an appointment​

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  • We will be requiring a $100 non-refundable deposit for any appointment that is scheduled for 4 hours or more. Which means if this appointment is cancelled less than 48 hours prior or you don't show up to the scheduled appointment you will not get to apply the $100 towards the payment of those services.

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  • If you arrive for your scheduled appointment and at that time choose not to for example; have the color services you've been scheduled for done, you will be charged a $25 fee per service that is cancelled. We ask that you please call us ahead of your appointment at least 48 hours prior to let us know of any changes to the services you are scheduled for.

 

Thank you for understanding that our time is important, and we strive our best to get those are on our waitlist in for appointments that become available.​

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48 hour Notice to Cancel or Reschedule:

                We understand that life happens, and we can’t control what happens no matter how much we plan.   Giving CRS more than a 24 hour notice will give us ample opportunity schedule a new appointment.  Anything less than 48 hours makes this very difficult. 

                 In addition, we will make up to 3 attempts to confirm your appointment. This is to help remind, confirm or cancel your appointment within the designated time.

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                 If you cancel or reschedule your appointment with less than 24-hour notice of your appointment time and or cancel or reschedule your appointment the day of, you will be charged $25 per service originally scheduled. You will NOT be able to make any or keep any future appointments until this fee is paid. 

*ALL existing clients will get a 1 time free pass.

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No Show Notice:

                If you do not show for your scheduled appointment, you will be charged 100% of the booked service plus $25 fee and will NOT be able to make any future appointments until paid. 

*ALL existing clients will get a 1 time free pass.

*NEW clients who No Show will be BANNED, unless they pay ONLY!

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Redo/Refund Policy:

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*NO refund will be given after you have left the salon. 

*NO refund will be given because you changed your mind.

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                  If you have any problem or concern with the service or staff please inform us at checkout. If you paid and have left the salon, we will consider that as you have accepted the service and are happy with the staff and service you were provided with.

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All retail products have a 30 day return policy, in which you will be given store credit only.

 

*Discontinued retail product sales are final.

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(updated 03/01/2024)

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